Vulnerable customers

Optima Legal supporting latest vulnerable customer research

Optima Legal supporting latest vulnerable customer research

Optima Legal has been selected as one of 25 organisations from across the UK, to participate in research on working with customers experiencing health problems, emotional distress, or bereavement. 

The research, which has been commissioned by the UK Cards Association and the Finance & Leasing Association, and is being conducted by researchers from the University of Bristol and King’s College London, aims to quantify and describe the experiences, practices and challenges faced by front-line collections and recoveries staff when working with vulnerable customers.

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